Frequently Asked Questions:
There is a lot to know about choosing the right treatments for your home. That’s why it is our policy at Regal to educate. The more you know about different products and services the better armed you can be to make your decision with confidence. Our best customer is an educated customer.
Q: How much does it cost to have someone give us a bid?
A: Regal offers free in-home estimates with no charge to you.
Q: How far in advanced should I schedule an appointment?
A: Typically we can arrange a Regal rep to be available within a couple days. We try and keep our schedules open to accommodate the most convenient times for you, including evenings and weekends.
Q: Do you warrantee your products?
A: All of Regal products are covered under our limited lifetime warranty to the original purchaser against defects in materials and workmanship and installation of the product.
Q: How does your warrantee compare to other companies?
A: Most blind companies offer some sort of warranty on their products, the most important thing to take into consideration is the length of time they have been in business. After all, a warranty only lasts as long as the company who is offering it stays in business. That’s why it’s important to make sure you work with a company who has a solid track record.
Q: How long have you been in business?
A: We have been in business for 39 years, and plan to be for another 100 years.
Q: Why should it be important to me that you have a showroom?
A: Our presence at our physical location, aside from beautifully displaying our products, gives our current customers confidence that if anything should go wrong with their window treatments, that they know where to find us. It also brings ease to our potential buyers that if they give us a check, they will receive their product. We don’t work out of the ‘trunk of our car’, and we will be here tomorrow.
Q: How do I pay for my product?
A: If you pay by cash or check, we accept half down, and the other half upon installation of the order. We accept Visa, MasterCard, and Discover.
Best way to work with you
First call us and we’ll setup an appointment for an FREE in-home consultation. Our designer will meet with you in your own home to help you finalize your furniture fabric selections or window covering needs – ensuring that everything you order perfectly complements your home décor and meets your functional needs.
Are your prices competitive?
Yes! We recognize the need for both competitive pricing and exceptional value. When you look at the combination of quality, service, expertise and product selection we provide, we believe you’ll think our prices are competitive. You’ll have peace of mind that you’ve selected the most fitting products for your situation, have chosen colors and styles that complement your décor, and that your products are measured and installed for optimal performance and beauty.
How long does it take?
That depends on what products you order. All of our products are custom made to your exact specifications, and some take longer than others to produce and ship to us. Once you place your order, we will keep you in the loop every step of the way so you know what to expect about the installation date.
Help me select the right products
Our knowledgeable staff will walk you through the choices available and ask the right questions, to help you create a personalized and distinctive look that fits your lifestyle, your functional needs and your budget. In addition, they can help you select colors, textures and finishes that complement your interior décor beautifully. With their design experience, product expertise and intensive training, our professional staff will walk you through the decision-making process, gathering information to help them suggest the perfect solution.